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ITIL 4 Foundation Certification Exam covers the key concepts and principles of ITIL 4, including the four dimensions of service management, the service value system, and the ITIL service lifecycle. It also covers the ITIL practices, including incident management, change management, problem management, service desk, and service level management. ITIL-4-Foundation Exam consists of 40 multiple-choice questions and has a duration of 60 minutes. The passing score is 65% or 26 correct answers out of 40.

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ITIL 4 Foundation Exam Sample Questions (Q84-Q89):

NEW QUESTION # 84
When using the ITIL continual improvement model, which information should be produced by an organization in order to understand where the organization is now?

A. KPI reports
B. Assessment results
C. Improvement plans
D. Business objectives

Answer: A

NEW QUESTION # 85
Which BEST describes the purpose of the 'improve' value chain activity?

A. To continually improve all products and services across all value chain activities
B. To make new and improved services and features available for use
C. To organize a major improvement initiative into several smaller initiatives
D. To ensure a shared understanding of the vision and improvement direction for all products and services

Answer: A

Explanation:
"The purpose of the improve value chain activity is to ensure continual improvement of products, services, and practices across all value chain activities and the four dimensions of service management."
https://www.symphonysummit.com/products/defining-industry-terms-itsm-itil-itil4/#:~:text=Improve%20%E2%

NEW QUESTION # 86
Which step of the continual improvement model includes baseline assessments?

A. Where do we want to be?
B. Where are we now?
C. Did we get there?
D. What is the vision?

Answer: A

NEW QUESTION # 87
Which of the four dimensions' focuses on roles responsibilities and systems of authority?

A. Partners and suppliers
B. Organizations and people
C. Information and technology
D. Value streams and processes

Answer: B

Explanation:
Organizations and people is one of the four dimensions of service management that influence the effectiveness and efficiency of service delivery1. This dimension focuses on the roles, responsibilities, and systems of authority that are needed to deliver and support services2. This dimension also covers the culture, skills, competencies, and collaboration of the people involved in service management3. Reference: ITIL Foundation - ITIL 4 Edition, page 8; ITIL 4 - A Pocket Guide, page 19; ITIL 4 Practice Guide: Organizational Change Management, page 7.

NEW QUESTION # 88
In which TWO situations should the ITIL guiding principles be considered?
1. In every initiative
2. In relationships with all stakeholders
3. Only in specific initiatives where the principle is relevant
4. Only in specific stakeholder relationships where the principle is relevant

A. 2 and 3
B. 1 and 4
C. 3 and 4
D. 1 and 2

Answer: D

NEW QUESTION # 89
......

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Certification ITIL-4-Foundation Exam, ITIL-4-Foundation Pass Guarantee

ITIL-4-Foundation Pass Guarantee | Online ITIL-4-Foundation Training Materials

ITIL 4 Foundation Exam Sample Questions (Q84-Q89):

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